June 19, 2024
122123 2055 FIXVeeamVBM1 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error
Veeam Backup for Microsoft 365 has an error in one of the mailboxes. The error message is "There is an error in XML document…The specified type was not recognized: name='SharingMessage'.

Veeam Backup for Microsoft 365 has an error in one of the mailboxes. The error message is “There is an error in XML document…The specified type was not recognized: name=’SharingMessage’.

122123 2055 FIXVeeamVBM1 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

It happened after I upgraded the VBM365 from version 6 to version 7a. This error is a known issue, and Veeam released a HOTFIX on December 15. Please download the HOTFIX from https://www.veeam.com/kb4527 and follow the steps to fix it.

1. Login to Veeam Backup for Microsoft 365 Manager server.

2. Open Veeam Backup for Microsoft 365 Console.

3. Verify the Veeam Backup for Microsoft 365 version from Veeam Backup for Microsoft 365 console (Help |Abut).

122123 2055 FIXVeeamVBM2 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

4. Ensure the Version is 7.1.0.1301 or 7.0.0.4388.

122123 2055 FIXVeeamVBM3 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

5. Right-click all jobs and select Disable to stop all active tasks.

122123 2055 FIXVeeamVBM4 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

6.
Close the console and stop the following services on the Veeam Backup for Microsoft 365 server.

Veeam Backup for Microsoft 365, Veeam Backup Proxy for Microsoft 365 and Veeam Backup for Microsoft 365 RESTful API.

122123 2055 FIXVeeamVBM5 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

7. Open https://www.veeam.com/kb4527, sign in to your Veeam account and download the HOTFIX.

122123 2055 FIXVeeamVBM6 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

8. Exact the HOTFIX file.

122123 2055 FIXVeeamVBM7 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

9.
Open PowerShell as Administrator and run the cmdlet below to unblock the files.

Get-ChildItem -Path “C:\Post-install\KB4527\” -Recurse -Force | Unblock-File

122123 2055 FIXVeeamVBM8 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

10.
Backup the original DLL (Veeam.Ews.dll) at the following locations and replace them with the HOTFIX files.

C:\Program Files\Veeam\Backup365, C:\Program Files\Veeam\Backup365\Packages\Proxy, C:\Program Files\Veeam\Backup and Replication\Explorers\Exchange and C:\Program Files\Veeam\Backup365\Packages\Appliance\ .

122123 2055 FIXVeeamVBM9 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

11.
Start the following services on the Veeam Backup for Microsoft 365 server.

Veeam Backup for Microsoft 365, Veeam Backup Proxy for Microsoft 365 and Veeam Backup for Microsoft 365 RESTful API.

122123 2055 FIXVeeamVBM10 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

12. Open Veeam Backup for Microsoft 365 console and click Connect.

122123 2055 FIXVeeamVBM11 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

13. Select Backup Infrastructure on the Veeam Backup for Microsoft Console Home page.

122123 2055 FIXVeeamVBM12 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

14. Right-click Backup Proxies on the Backup Infrastructure page and select Upgrade.

122123 2055 FIXVeeamVBM13 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

15. Select all servers on the Select proxy servers to upgrade and click Next.

122123 2055 FIXVeeamVBM14 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

16. Click Finish on the Specify credentials to connect to proxy servers.

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17. Ensure all proxy servers are up-to-date and click OK.

122123 2055 FIXVeeamVBM16 - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

18. Login to the Veeam Backup and Replication Manager server (or remote Explorers).

19.
Backup the original DLL (Veeam.Ews.dll) at the following locations and replace them with the HOTFIX files.

C:\Program Files\Veeam\Backup and Replication\Explorers\Exchange

20.Retry the failed jobs and ensure they are successful.

21.Reenable jobs.

I hope you enjoy this post.

Cary Sun

X: @SifuSun

Web Site: carysun.com

Blog Site: checkyourlogs.net

Blog Site: gooddealmart.com

Amazon Author: Amazon.com/author/carysun

ca16fbd3199de5f66b829b87082fb970?s=80&d=retro&r=g - FIX Veeam VBM365 v7 backup with "There is an error in XML document" Error

Author: Cary Sun

Cary Sun has a wealth of knowledge and expertise in data center and deployment solutions. As a Principal Consultant, he likely works closely with clients to help them design, implement, and manage their data center infrastructure and deployment strategies.
With his background in data center solutions, Cary Sun may have experience in server and storage virtualization, network design and optimization, backup and disaster recovery planning, and security and compliance management. He holds CISCO CERTIFIED INTERNETWORK EXPERT (CCIE No.4531) from 1999. Cary is also a Microsoft Most Valuable Professional (MVP), Microsoft Azure MVP, Veeam Vanguard and Cisco Champion. He is a published author with several titles, including blogs on Checkyourlogs.net, and the author of many books.
Cary is a very active blogger at checkyourlogs.net and is permanently available online for questions from the community. His passion for technology is contagious, improving everyone around him at what they do.

Blog site: https://www.checkyourlogs.net
Web site: https://carysun.com
Blog site: https://gooddealmart.com
Twitter: @SifuSun
in: https://www.linkedin.com/in/sifusun/
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