June 14, 2024
042419 0058 VEEAMTROUBL1 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication
As we know, Veeam Backup and Replication 9.5 Update 4a supports lots of new features, I showed you how to step by step to install it at my previously Blog. Today, I tried to upgrade Veeam Backup and Replication from 9.5 update 3a to 4a, it showed Unable to detect database action error message, it has never happened this error before, I got a solution to solve this issues after contact with Veeam support engineer, let's follow steps to solve this issue.

042419 0058 VEEAMTROUBL1 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

As we know, Veeam Backup and Replication 9.5 Update 4a supports lots of new features, I showed you how to step by step to install it at my previously Blog.

Today, I tried to upgrade Veeam Backup and Replication from 9.5 update 3a to 4a, it showed Unable to detect database action error message, it has never happened this error before, I got a solution to solve this issues after contact with Veeam support engineer, let’s follow steps to solve this issue.

1. Login to the Veeam server.

2. Click Start, click Run, type Regedit.exe, and then click OK.

042419 0058 VEEAMTROUBL2 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

3. Locate and then click the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

4. In the right pane, verify that the values are the same as the values in the following table.

For Windows server 2016 and 2019

042419 0058 VEEAMTROUBL3 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication5. If any Name, Type, or Value does not match the table, you need to Delete them or Modify them.

042419 0058 VEEAMTROUBL4 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

042419 0058 VEEAMTROUBL5 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

6. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

7. In the right pane, verify that the values are the same as the values in the following table.

For Windows server 2016 and 2019

042419 0058 VEEAMTROUBL6 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

8. If any Name, Type, or Value does not match the table, you need to Delete them or Modify them.

042419 0058 VEEAMTROUBL7 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

9. Exit Registry Editor, and then restart the Veeam Server.

10. I ran Setup.exe to install Veeam Backup and Replication 9.5 update 4a again, the error message was gone and install successful.

042419 0058 VEEAMTROUBL8 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

Hope you enjoy this post.

Cary Sun

Twitter: @SifuSun

ca16fbd3199de5f66b829b87082fb970?s=80&d=retro&r=g - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

Author: Cary Sun

Cary Sun has a wealth of knowledge and expertise in data center and deployment solutions. As a Principal Consultant, he likely works closely with clients to help them design, implement, and manage their data center infrastructure and deployment strategies.
With his background in data center solutions, Cary Sun may have experience in server and storage virtualization, network design and optimization, backup and disaster recovery planning, and security and compliance management. He holds CISCO CERTIFIED INTERNETWORK EXPERT (CCIE No.4531) from 1999. Cary is also a Microsoft Most Valuable Professional (MVP), Microsoft Azure MVP, Veeam Vanguard and Cisco Champion. He is a published author with several titles, including blogs on Checkyourlogs.net, and the author of many books.
Cary is a very active blogger at checkyourlogs.net and is permanently available online for questions from the community. His passion for technology is contagious, improving everyone around him at what they do.

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